Frequently Asked Questions
Below and some of the most frequent questions we are asked and their answers. If your query is not answered here, please do not hesitate to contact us and we’ll do our best to help.
Our Reception area is open and whilst we continue to be fully operational, we ask that you do not attend our office if you have any symptoms of COVID.
All clients, existing and new, should initially contact us by telephone on 0161 624 5614 or by email, and direct to the member of the team dealing with your matter if you are an existing client. If you have a new enquiry, you can call into our office, telephone or use our Contact Form on our Get in touch page.
We continue to offer all our legal services and ask that you email or speak to us for further information and guidance.
Our Head Office in Oldham is located on 34/36 Clegg Street, Oldham OL1 1PS, just opposite Parliament Square. If you need directions please do not hesitate to contact us on 0161 624 5614.
Our Uppermill Office is located on 78 High Street, Uppermill OL3 6AW. If you need directions please do not hesitate to contact us on 01457 371771.
Please visit our Contact Us page which has a interactive map which you may find helpful.
Our Head Office in Oldham is open Monday to Thursday from 09.00 till 17.30 and Friday 09.00 till 17.00. Our Uppermill Office is open Monday to Friday from 09.00 till 17.00.
Outside of office hours you can post documents, at our Oldham Office, through our signposted mailbox which is located on our building further up Clegg Street or through the front door at our Uppermill office. If we do not require the original document, you can scan and return documents by email.
We ask that you always arrange a appointment before attending our office as it is not always possible to see clients who call into the office without an appointment.
At our Oldham Office, we do not have a visitor car park, however there is plenty of parking available as follow up Clegg Street along to Ascroft Street, with parking available at the car park on your left. There is also parking further along on your right at Spindles Town Centre Square Car park. There are also a couple of Disabled Badge holder parking bays just further up Clegg Street, opposite our office (*currently suspended until further notice).
At our Uppermill Office, we do not have a visitor car park, however there are several local car parks and on street parking in the surrounding area.
We accept payment by debit card (either in person or over the telephone), cheque or bank transfer. Please note, in order to combat cybercrime, we will not provide bank details at the outset of a transaction and payments on account of fees and disbursements should be preferably paid using a debit card payment.
If you have any additional support needs as a results of a disability, medical condition, or specific learning difficulty, we will try to provide you with whatever assistance you require during your visit to our office.
At our Oldham Office, we can also arrange for a ramp to be placed outside our office to allow wheelchair access, just let us know when you intend on calling in. At our Uppermill Office we have wheelchair access and a consultation room on the ground floor which also accommodates wheelchair access.
We are also happy to arrange for one of our staff to visit you at your home, if required.
You will need to bring photographic evidence of your identity (such as a valid Passport or current Drivers Licence) and two pieces of correspondence confirming your home address (such as a bank statement or utility bill, both of which must not be more than 3 months old). Please note that a photocard Drivers Licence cannot be used as proof of address. All documentation must be the original as copies will not be acceptable.
It would also be helpful if you can bring any documentation relating to the matter in question.
