Frequently Asked Questions
Below and some of the most frequent questions we are asked and their answers. If your query is not answered here, please do not hesitate to contact us and we’ll do our best to help.
Our Reception area is open and whilst we continue to be fully operational, we ask that you do not attend our office if you have any symptoms of COVID.
All clients, existing and new, should initially contact us by telephone on 0161 624 5614 or by email, and direct to the member of the team dealing with your matter if you are an existing client. If you have a new enquiry, you can call into our office, telephone or use our Contact Form on our Get in touch page.
We continue to offer all our legal services and ask that you email or speak to us for further information and guidance.
We are located on 34/36 Clegg Street, Oldham OL1 1PS, just opposite Parliament Square. If you need directions please do not hesitate to contact us on 0161 624 5614. You may also find the Directions page on our Get in Touch page helpful.
We are open Monday to Thursday from 09.00 till 17.30 and Friday 09.00 till 17.00.
Outside of office hours you can post documents through our signposted mailbox which is located on our building further up Clegg Street or if we do not require the original document, you can scan and return documents by email.
We ask that you always arrange a appointment before attending our office as it is not always possible to see clients who call into the office without an appointment.
We don’t have a visitor car park, however, there is plenty of parking available at the top of Clegg Street at Spindles Town Centre Square Car park and there are also a couple of Disabled Badge holder parking bays just further up Clegg Street, opposite our office.
We accept payment by debit card (either in person or over the telephone), cheque or bank transfer. Please note, in order to combat cybercrime, we will not provide bank details at the outset of a transaction and payments on account of fees and disbursements should be preferably paid using a debit card payment.
If you have any additional support needs as a results of a disability, medical condition, or specific learning difficulty, we will try to provide you with whatever assistance you require during your visit to our office.
We can also arrange for a ramp to be placed outside our office to allow wheelchair access, just let us know when you intend on calling in.
We are also happy to arrange for one of our staff to visit you at your home, if required.
You will need to bring photographic evidence of your identity (such as a valid Passport or current Drivers Licence) and two pieces of correspondence confirming your home address (such as a bank statement or utility bill, both of which must not be more than 3 months old). Please note that a photocard Drivers Licence cannot be used as proof of address. All documentation must be the original as copies will not be acceptable.
It would also be helpful if you can bring any papers relating to the matter in question.
