Frequently Asked Questions
Below and some of the most frequent questions we are asked and their answers. If your query is not answered here, please do not hesitate to contact us and we’ll do our best to help.
Following the Government’s advice in connection with restrictions placed on social contact and to mitigate the risk posed to members of staff, clients and the general public, our Reception area is now closed. Whilst we remain fully operational, face to face contact will be restricted in line with Government advice. If this affects your matter, we will speak to you about alternative secure ways to communicate.
All clients, existing and new should continue to contact us by telephone on 0161 624 5614 or by email, direct to the member of the team dealing with your matter. If you have a new enquiry, you can use our Contact Form on our Get in touch page.
We continue to offer all our legal services and ask that you email or speak to us for further information and guidance.
We are located on 34/36 Clegg Street, Oldham OL1 1PS, just opposite Parliament Square. If you need directions please do not hesitate to contact us on 0161 624 5614. You may also find the Directions page on our Get in Touch page helpful. COVID-19 – Please note that at present our Reception area is closed. You can continue to post documents through our signposted mailbox which is located on our building further up Clegg Street.
We are open Monday to Thursday from 09.00 till 17.30 and Friday 09.00 till 17.00. We are also open on Saturday mornings from 09.00 till 12.00, which is ideal if you wish to call into the office to return paperwork or have your identification certified. COVID-19 – Please note that at present our Reception area is closed and the opening times are suspended until further notice. You can continue to post documents through our signposted mailbox which is located on our building further up Clegg Street or if we do not require the original document, you can scan and return documents by email.
We ask that you always make a appointment as it is not always possible to see clients who call into the office without an appointment. COVID-19 – Please note that at present we are not offering face to face appointments. Please contact us for more details.
We don’t have a visitor car park, however, there is plenty of parking available at the top of Clegg Street at Spindles Town Centre Square Car park and there are also a couple of Disabled Badge holder parking bays just further up Clegg Street, opposite our office.
We accept payment by cheque, bank transfer and also by debit and credit card, either in person or over the telephone.
If you have any additional support needs as a results of a disability, medical condition, or specific learning difficulty, we will try to provide you with whatever assistance you require during your visit to our office.
We can also arrange for a ramp to be placed outside our office to allow wheelchair access, just let us know when you intend on calling in.
We are also happy to arrange for one of our staff to visit you at your home, if required.
COVID-19 – Please note that at present we are not offering face to face appointments. Please contact us to discuss your requirements and we will do our best to make suitable arrangements.
You will need to bring photographic evidence of your identity (such as a valid Passport or current Drivers Licence) and two pieces of correspondence confirming your home address (such as a bank statement or utility bill, both of which must not be more than 3 months old). All documentation must be the original as copies will not be acceptable.
It would also be helpful if you can bring any papers relating to the matter in question.
COVID-19 – Please note that at present we are dealing with correspondence by post and email only. Clients do also have the option to post documentation through our signposted mailbox with is located on our building further up Clegg Street. Please contact us for more information and guidance.